How can we help you today?
Answers to the most common questions are listed below. If your question is not answered here, please email us at contact@solipillow.com or send us a message via the form at the bottom of this page. One of our team members will get back to you with an answer within 24 hours.
FAQs
ORDERS, SHIPPING, TRACKING
Do you offer gift wrapping?
Unfortunately, we do not at this time.
Where do you ship to?
Currently, we ship only to the United States.
How much does shipping cost?
We offer free standard shipping to any address in the United States. Expedited shipping is available for $25/order via UPS 2 day air.
How quickly will I get my item?
Within the lower 48 states, standard shipping typically takes 2-7 business days. Shipping to Alaska and Hawaii takes longer. Optional expedited shipping is available via UPS 2nd day air.
Orders placed on M-F before 2 pm EST usually ship the same day. Weekend and holiday orders ship the next business day.
Can I cancel my order?
We process and fulfill orders very quickly. Orders placed before 2 pm EST are usually shipped out the same day. For this reason, we cannot promise that you’ll be able to cancel your order, once placed. Having said that, you are welcome to send us an email at contact@solipillow.com or a message via our Contact Us page. If it’s possible for us to cancel your order, we’ll be happy to do so and we’ll notify you. Once your order is processed and handed to the courier, it’s out of our hands – it’s impossible to cancel at that point.
Of course, if you decide that you don’t want to keep the purchased item, you can always send it back to us within 30 days of purchase, as long as the item is still unused and in its original packaging. You can read more about our 30 day money back guarantee and returns policy here.
Will I get a tracking number?
Yes! Every order is trackable. The tracking number will automatically be emailed to you as soon as the order ships.
RETURNS
What is your return policy?
We offer a 30-day money back guarantee. More details can be found here.
PAYMENTS AND REFUNDS
When can I expect my refund?
Once your return is inspected and approved, we’ll issue a refund to the original method of payment. The return shipping and inspection can take 5-10 business days. Please note that your credit card/payment processor may take a few more days to post the refund to your account.
Do you offer discounts?
Occasionally. Subscribe to our mailing list to get notified
about sales events and new product announcements.
COMPANY
Where are Soli products made?
We design and test our products in Nashville, Tennessee and manufacture them in China. We’re incredibly picky when choosing manufacturing partners. The factories we’ve hired were chosen for their exceptional manufacturing capabilities, top notch materials, responsiveness, responsibility, commitment to innovation, and respect for our intellectual property.
Where is Soli located?
Soli is based in beautiful Nashville, Tennessee. Visit our About Us page to learn more about us.